As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed.
Roles and Responsibilities:
Greet customers and offer excellent customer service from intake to release of their vehicles.
Determine and diagnose car issues based on customer description and vehicle condition.
Translate customer-reported problems to actionable work orders for technicians to complete.
Order necessary parts from suppliers and double-check that they are delivered to technicians.
Ensure that automotive work provided to customers meets company quality standards.
Invoice and collect payment from customers for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.
Qualifications & Requirements:
Candidates with automobile Industry is preferred.
Working knowledge and experience of automotive products, repairs and parts.
Strong communication skills and the ability to translate customer needs to workable technician orders.
Basic knowledge of computer programs including word processing and database tools.
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
Exceptional customer service skills based on experience.
Continuing education and knowledge acquisition on the function and repair of newer vehicles.
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
