Responsibilities
· Manage large amounts of incoming phone calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Requirements
· Customer orientation and ability to adapt/respond to different types of characters
· Strong phone contact handling skills and active listening
· Excellent communication and presentation skills
· Ability to multi-task, prioritise, and manage time effectively