Job Detail

CRE - Customer Service Representative

Job Description


· Manage large amounts of incoming phone calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers


· Customer orientation and ability to adapt/respond to different types of characters

· Strong phone contact handling skills and active listening

· Excellent communication and presentation skills

· Ability to multi-task, prioritise, and manage time effectively

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